Make it easy for PCPs to keep sending patients your way.
Give independent primary care providers branded referral tools, timely updates, and a consistent closed-loop experience—so they choose you every time.
Bottom line: Hospital and PE rollups have locked down most referral routes. The few remaining independent PCPs still have freedom to choose—and they’ll send patients where the hand-off is easy and the communication is tight.
With hospital-owned networks shrinking referral freedom, the remaining independents steer volume to specialists who make three things effortless.
Structured referral forms that pull charts and images can cut 16 days from hand-off delays.⁴
68% of specialists get no pre-visit info. 25% of PCPs wait four weeks for a consult note.⁵ PCPs stay loyal when they stay in the loop.
“Quality of specialist communication” is one of the top factors PCPs consider when choosing where to refer.6
• Referrals still move through fax or outdated portals, delaying care and testing patience.
• No timely updates = PCPs are left in the dark.
• No tracking = no way to stop valuable referrals from leaking to competitors.
Let PCP staff submit a complete referral in under three minutes.
Trackable, branded links that bundle chat, scheduling, and visit prep—tailored to each PCP office.
Spot where referrals come from, where they stall, and how to fix gaps fast.
