Priority Referral Lanes
Turn VIP referrals into a reliable growth engine. With branded fast-lane Hatchways, SLA-timed queues, and automated updates, you become every navigator’s first-call specialist.
Care navigators, digital health platforms, and direct-contracting PCPs steer patients to specialists who can deliver fast consults and show their work. Many contracts require consults in 2 business days (The U.S. average is over 31 days.)
But even when your team wants to deliver, manual intake slows everything down. Staff juggle PDFs, emails, and portals—turning every VIP case into a 20-minute scramble. Miss a deadline? You risk getting dropped from the panel.
is the average wait for a new-patient appointment in 2025 across 15 large U.S. metros.
scheduling turnaround promise is what companies like 2nd.MD give their members for specialist consults.
faster – Clinics that switched to a structured e-referral lane cut median wait times for routine specialist visits by 17 – 90 % within six months. digital.ahrq.gov
Net takeaway: Priority Referral Lanes close the speed gap, prove hard dollar value, and slash manual back-and-forth—exactly what gatekeepers look for when choosing (and keeping) specialty partners.
A Priority Referral Lane Hatchway gives each partner their own branded link tied to specific SLAs. Referrals drop into the right queue, deadlines are tracked, and both your team and theirs stay in sync.
How to get the most out your priority referral lane Hatchways:
Lock the promise in software
Set SLAs by partner (e.g., 48-hour consults) and use Hatch countdowns and alerts to stay ahead.
Personalize the access point
Give each referrer a unique link—so referrals are tagged, routed, and tracked by source.
Show your math
Real-time dashboards and auto-status pings prove SLA compliance and reveal visit outcomes—ideal for renewals and upsells.
Partner-Specific Hatchways
Tag every referral with the partner’s SLA and route it accordingly.
Partner Portal
Give partners visibility into referral status and history.
Secure Messaging
Make it easy for care teams to exchange context without back-and-forth email.
Attribution by Lane
See which partners drive volume—and which ones need attention.
EHR Integration
Push referral details directly into your EHR—no double entry.
Self-Serve Lane Builder
Launch or modify referral lanes in minutes.
Create fast lanes for referrals that come with a catch.
Route WC referrals directly into optimized workflows.
https://www.techtarget.com/patientengagement/news/366624919/Average-patient-appointment-wait-time-is-31-days-in-2025
https://www.accolade.com/2ndmd
https://digital.ahrq.gov/sites/default/files/docs/citation/ereferralimplementationreportfinal.pdf
