24/7 Patient Chat Guidance
Offer a clinical chat guidance Hatchway patients can use to get peace of mind and confidence on their next step of care.
Most patients don’t know what kind of care they need. They’re searching, comparing, hesitating. And if your website only gives them a “Book Now” option, you’re asking them to decide before they’re ready.
Chat guidance meets them in that moment of uncertainty—answering clinical questions, building trust, and guiding them into care you control. When you offer clarity up front, you convert sooner and grow smarter.
of chat Hatchway users said they would have gone elsewhere if the option hadn’t been there.
of U.S. adults go online for health answers before calling a provider.
of consumers who try virtual guidance say they’d do it again.
Net takeaway: always-on clinical chat both captures and converts the undecided, delivering new volume. Driving more traffic with Marketing dollar are an optional (but recommended) cherry on top.
A 24/7 clinical chat Hatchway gives your practice a digital front door that works day and night. Whether it’s an injury at 10 PM or a care question on a Sunday morning, you’represent, responsive, and helpful.
The result: fewer drop-offs, more directed referrals, and a better experience from the very first click.
How to get the most out your 24/7 patient chat guidance Hatchway:
Set up a strong digital foundation
Integrate it natively into your homepage, campaign landing pages, and specialty-specific content—anywhere decision-making starts.
Treat it as a marketable asset
Don’t bury it in a footer or treat it like a support tool. Chat is a marketablecare access pathway—and patients need to know it's staffed and real.
Track, measure, optimize.
Use Hatch’s link-level attribution to compare performance across channels, campaigns, and physical placements (QR codes, signage, postcards, etc.)
White-labeled experience
A branded, web-based chat interface that runs under your practice’s name and design—no apps, downloads, or third-party confusion.
Secure web-chat
HIPAA-compliant, browser-based chat with support for synchronous or asynchronous workflows.
Optional clinical staffing
Use Hatch-supplied clinical responders to staff chat during business hours, evenings, or 24/7.
Link tracking & attribution
Unique, trackable links (Hatchways)tied to chat CTAs, QR codes,campaigns, and referral sources.
Clinical chat summaries
Structured, exportable summaries of each clinical chat session—including patient info, issue description, and disposition.
Real-time performance dashboards
Dashboards that visualize chat volume, conversion, top sources, and referral outcomes in real time.
76% of patients say they would not have visited without Virtual DMOS
“VirtualDMOS gives our community easy access to expert guidance from local specialists. By engaging consumers earlier in their orthopedic care journey, we’re tapping into a new population of potential patients.”
Create fast lanes for referrals that come with a catch.
Route WC referrals directly into optimized workflows.
Hatch internal data
https://www.cdc.gov/nchs/products/databriefs/db482.htm?utm_source=chatgpt.com
https://www2.deloitte.com/us/en/insights/industry/health-care/virtual-health-consumer-demand-and-availability.html?utm_source=chatgpt.com
