Hatch for Operations

Deliver on every referral experience your team promises.

Hatch gives you the tools to manage priority referral queues, enforce SLAs, and run partner-specific workflows at scale.

Your team gets structure, visibility, and fewer last-minute scrambles.

Talk to Sales

Old way vs Hatch way

From manual workarounds to managed operations

Working outside the system

Growth referrals don’t fit the EHR, so ops builds side workflows that leak.

Informal rules

Partners get special instructions, but they’re often missed or forgotten.

Manual tracking

Ops teams chase updates with email threads and phone calls.

Real-time status

Track every referral, SLA, and outcome in one place.

Operationalized SLAs

Hatch syncs promises with workflows,tracking every referral from intake tooutcome.

Structured workflows

Set SLAs and automate the right process for each partner.

Build non-tradiotional referral workflows your team can consistently run.

You are responsible for delivering on referral promises, but often left out of the loop. Hatch connects those upstream commitments to downstream execution with structured workflows and live visibility.

Your team can now deliver with fewer dropped balls and fire drills.

Use SLAs to keep everyone on the same page.

Your team is busy. Tracking every referral should not require emails and reminders.Hatch lets you assign SLAs, route referrals by urgency, and monitor follow-through at every step.

The result is fewer escalations, smoother handoffs, and happier partners.

Optimize your referral workflows with a fuller picture of data.

Most tools show intake. Few show what happens next. Hatch gives you live dashboards that track referral volume, resolution time, and SLA performance.

Now you can adjust workflows based on real data, not gut feel.

Make marketing the reason referrals grow.